Welcome to Goodlivin Service Provider! These Terms and Conditions ("Terms") govern your use of the Goodlivin platform (the "Platform"), including its website, mobile application, and related services. By accessing or using the Platform, you agree to be bound by these Terms. Please read them carefully before using the Platform.
1. Acceptance of Terms
By accessing or using the Platform, the users acknowledge that they have read, understood, and agreed to be bound by these Terms and all applicable laws and regulations. If they do not agree to these Terms, they may not access or use the Platform.
2. User Eligibility
To use the Platform, the users must be at least 18 years old or the legal age of majority in your jurisdiction. By using the Platform, the users represent and warrant that they meet these eligibility requirements.
3. Background Checks
Goodlivin Service Provider conduct background checks on users to verify their credentials, qualifications, and criminal history. By using the Platform, users consent to such background checks and agree to provide any information or documentation necessary for this purpose.
4. Liabilities
Goodlivin acts solely as a platform for connecting users ("Customers") with service providers ("Service Providers") offering cleaning, spa, pet care and disinfection services for houses, villas, and other residential properties. Goodlivin is not responsible for the quality or outcome of services rendered by Service Providers. Customers and Service Providers assume all risks associated with using the Platform and engaging in service transactions.
5. Booking and Payment
Customers can book services through the Platform by selecting the desired service, date, and time. Payment for services is processed securely through the Platform. Service Providers are paid according to the terms agreed upon with Goodlivin Service Provider.
6. Communication
Goodlivin Service Provider will send messages via WhatsApp, SMS, email, or notifications for purposes including but not limited to appointment confirmation, updates, and marketing.
7. Service Description
Goodlivin Service Provider is a booking platform that acts as an aggregator for different types of home services.
8. Payment Method
Payment for services booked through the Platform may be made using credit/debit cards, electronic wallets, or other payment methods accepted by Goodlivin Service Provider. Payments are processed securely through the Platform, and users authorize Goodlivin to process payments on your behalf.
9. Quality Assurance
Goodlivin strives to maintain high standards of quality and customer satisfaction. If you are dissatisfied with the quality of services provided by a Service Provider, please report the issue to Goodlivin for investigation and resolution.
10. Reporting Issues
Customers may report any issues or concerns regarding services booked through the Platform to Goodlivin. Reports should be submitted promptly to allow for timely resolution of the issue. Goodlivin Service Provider will investigate reported issues and take appropriate action as necessary.
11. Modifications to Terms
Goodlivin reserves the right to modify or update these Terms at any time without prior notice. Changes will be effective upon posting to the Platform. Continued use of the Platform after the posting of revised Terms constitutes acceptance of the changes.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of [Jurisdiction]. Any disputes arising from these Terms or your use of the Platform shall be resolved exclusively by the courts of [Jurisdiction].